Skip to Main Content
Bulk Materials Ideas

Idea and discussion portal for the bulk materials product line. Users may submit, view and vote on ideas submitted by all users.

Status Reviewing
Categories Office System
Created by Justin Higdon
Created on Jul 9, 2021

Allow for $0 price Other Charges on Tickets for times when an Indexed Charge goes to $0

We use indexed other charges to handle items like Fuel Surcharge. We apply this at the location level, but for certain months the Fuel Surcharge is $0. Currently this causes Re-price to throw an exception. For the months the charge is $0 we have to remove the charge...then add it back later. We have to temporarily remove the charge every time we credit/rebill an invoice with tickets from a time when the charge was $0...or remember to temporarily add it back if it's currently $0 but we are credit/rebilling tickets that should have the fuel surcharge. This has been a long running headache and I thought we just weren't finding the option to allow the $0 price other charge but today was told by CAI that there is no option and to add a request. I'd be fine with it being an option to flag $0 other charge as WARNING on re-price instead of a hard stop.

  • Attach files