Bulk Materials Ideas
Idea and discussion portal for the bulk materials product line. Users may submit, view and vote on ideas submitted by all users.
Idea and discussion portal for the bulk materials product line. Users may submit, view and vote on ideas submitted by all users.
Apex currently has the ability to email invoices, but does not have the ability to email statements. If a customer prefers billing to be emailed, they want everything emailed. I have to manually email every statement for our email customers. I believe there is a great need for this function.
Emailing Statements to customers is LONG overdue. The vast majority of our customers still require statements. We look efficient and professional emailing invoices only to look dated and stubborn having to use snail mail to send them statements. Unless of course we want to print, scan and email every statement individually...Let's go APEX, this can't be that hard to add to the mix...?!?! Please, there are a number of us who have been asking for years...
The current implementation of 'emailing' does not scale and performs poorly when there is load on the system. We were in the process of developing a proof of concept for emailing tickets when we recognized this problem. Note: While there might not be performance requirement for statements - we choose not to add any additional emailing capabilities to Apex until this impediment was removed.
Currently, we have a requirement to email credit card receipts (Adding Credit Card processing to Apex) and as part of that requirement we are redesigning the email architecture. Based upon this development effort we'll migrate the invoicing emailing process (to ensure existing functionality is not broken) and then do the credit card receipt email functionality.
While emailing tickets and statements are not in the scope of the credit card project - the architecture piece will be in place to implement that functionality (tickets and statements) in the future without concerns on performance.
I had asked about it in 2011 when we upgraded to version 5 and was told they were working on it. I was very surprised to find out this still wasn't an option when I went to the Conference in 2017.
Any word on this? I was told this was "being looked at" 2 years ago, but haven't heard anything else.