Skip to Main Content
Bulk Materials Ideas

Idea and discussion portal for the bulk materials product line. Users may submit, view and vote on ideas submitted by all users.

Status Shipped
Categories Ticket
Created by Simon Edwards
Created on Aug 17, 2018

SQL Connection Recovery

Apex does not seem robust with respect to interruptions to the database connection. Recovery from a disconnection event should be a mundane task for the program, but currently, even a momentary network or other glitch causes all open screens to lock up.  Please consider 'toughening' the program to cope with momentary (or longer) outages. Perhaps a dialog box 'Attempting to Restore Database Connection' and an option to quit. This happens often enough that we have 'Kill Apex' utility in our Support Toolbox program on each Point of Sale machine. We didn't want users to have to delve into Task Manager and kill processes off to recover.

  • Attach files
  • Admin
    Command Alkon
    Reply
    |
    Feb 25, 2019

    This idea has been accepted. We will now begin prioritizing and planning the work required to implement your idea. You will be notified when the planning process is started.

  • +6
3 MERGED

IdTouch1.exe network connectivity needs help

Merged
The IdTouch1.exe program is launched on the BTEK kiosks through a shortcut that references the exe on the Apex server/PC. This is a problem if there is even a little glitch in network connectivity between the Kiosk and the server. The screen error...
Logan Van Proyen about 5 years ago in Touch Screen 4 Shipped